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We know beauty can not wait! All orders placed Monday- Friday before 12 PM EST, will ship the same business day , excluding holidays and sale periods. If your order is placed…
Updated 1 day ago by Sade
What if I am not available to sign for my package?. All packages require a signature for delivery if your order contains hair extensions. If no one is available to sign for your package, please conta…
Updated 2 years ago by Sade
Can you ship to my P.O Box?. US orders - Yes, we can ship to P.O. boxes for US orders shipping via USPS. For US orders shipping via FedEx or UPS, a street address (not a PO box) is required for deliv…
Do I have to sign for my package? All packages require a signature for delivery if your order contains hair extensions. Heat Free Hair requires a signature for packages containing hair extensions, ho…
My package was returned to sender. What do I do? If a package is returned to sender for any reason, you will be issued a store credit for the amount paid minus any discounts and shipping costs. Store…
What is Worry-Free Package Protection? Worry-Free Package Protection is a delivery guarantee that insures the value of your package if it is lost, stolen, or damaged in transit for up to 30 days from…
Updated 10 months ago by Sade
I have a shipping issue, how do I file a claim? Worry-Free Package Protection is offered at checkout to protect your order against lost, stolen, or damage package claims. If you package is delayed in…
Updated 2 months ago by Sade
I entered the wrong shipping address, what do I do? . Orders are processed quickly, so are unable to edit shipping addresses once the order has been placed. We will make every effort to update your s…
Do you ship internationally?. Yes! We ship worldwide using FedEx International Economy. FedEx International Economy offers an approximate 3-10 business day delivery to most international addresses wh…
What is my order tracking number?. All orders placed by 12 PM, Monday-Friday will ship the same business day (excluding weekends and holidays). When your order ships, you will receive an email with y…
My package is marked as delivered but I have not received it. All shipments include delivery confirmation. If your package is marked as delivered but you have not received it, please check your mailb…
When will my order be delivered?. We strive for 100% accuracy and quick processing with each order, however shipping delays due to inclement weather, holidays, natural disasters, or courier delays, o…
Do I have to pay duties and taxes for an international order?. Yes, international orders are subject to duties and taxes. These fees are not included in the price of goods you purchase from our websi…
Updated
by Sade
