All Categories ​>​ ​Shipping Policy

Shipping Policy

​Shipping Policy

We know beauty can not wait! All orders placed Monday- Friday before 12 PM EST, will ship the same business day , excluding holidays and sale periods. If your order is placed…

Updated by Sade

When will my order be delivered?

Shipping Guidelines: We ship all orders the same business day if placed by 12 PM EST , Monday- Friday ! During sale and promotional periods, your order will ship within 2-3 business days. Your delive…

Updated by Sade

Do I have to sign for my package?

Do I have to sign for my package? All packages require a signature for delivery if your order contains hair extensions. Heat Free Hair requires a signature for packages containing hair extensions, ho…

Updated by Sade

Do you ship internationally?

Do you ship internationally? Yes! We ship worldwide using FedEx International Economy. FedEx International Economy offers an approximate 3-10 business day delivery to most international addresses whe…

Updated by Sade

Are duties/taxes required for international orders?

Are duties/taxes required for international orders? Yes, international orders will be charged to duties and taxes upon delivery. These fees are not included in the cost of order or shipping cost. Ple…

Updated by Sade

What if I am not available to sign for my package?

What if I am not available to sign for my package? All packages require a signature for delivery if your order contains hair extensions. If no one is available to sign for your package, please contac…

Updated by Sade

What is Worry Free Package Protection?

What is Worry-Free Package Protection? Worry-Free Package Protection is a delivery guarantee that insures the value of your package if it is lost, stolen, or damaged in transit for up to 30 days from…

Updated by Sade

I have a shipping issue, how do I file a claim?

I have a shipping issue, how do I file a claim? Worry-Free Package Protection is offered at checkout to protect your order against lost, stolen, or damage package claims. If your package is delayed i…

Updated by Sade

My package is marked as delivered but I have not received it.

My package is marked as delivered but I have not received it. All shipments include delivery confirmation. If your package is marked as delivered but you have not received it, please check your mailb…

Updated by Sade

My package was returned to sender. What do I do?

My package was returned to sender. What do I do? We're sorry to hear that you did not receive your package. Shipping carriers will hold packages for a short period after the first delivery attempt is…

Updated by Sade

My shipping address is wrong, can you help me?

My shipping address is wrong, can you help me? . Orders are processed quickly, so are unable to edit shipping addresses once the order has been placed. If the error occurs during business hours, we w…

Updated by Sade

Can you ship to my P.O Box?

Can you ship to my P.O Box?. US orders - Yes, we can ship to P.O. boxes for US orders shipping via USPS. For US orders shipping via FedEx or UPS, a street address (not a PO box) is required for deliv…

Updated by Sade

What is my order tracking number?

What is my order tracking number?. All orders placed by 12 PM, Monday-Friday will ship the same business day (excluding weekends and holidays). When your order ships, you will receive an email with y…

Updated by Sade

Powered by HelpDocs (opens in a new tab)