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Frequently Asked Questions

Purchasing, Shipping, & Returns. I just placed my order, but I want to cancel it. Is it too late? To create the best experience, we work fast to ship orders quickly! Once and order is placed, we are…

When will my order be delivered?

Shipping Guidelines: We ship all orders the same business day if placed by 12 PM EST , Monday- Friday ! During sale and promotional periods, your order will ship within 2-3 business days. Your delive…

Heat Styling Guide: For Kinks Collection

Our most common question about our For Kinks Collection is "Can I straighten your 4C extensions?". The answer is YES! To take our For Kinks Collection from kinky, to curly, or straight and back to cu…

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FAQs

We’re Here To Serve You. We’re here to support you, both before and after purchase. Before submitting your question, comment or suggestion, read our FAQ’s page to see what other members of the Heat Free Hair beauty community want to know!

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Shipping Policy

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Return Policy

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Payments/Billing

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HFH Rewards Program

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Sales & Promotions

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Care Guide

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Style Guide

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