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Return Policy

​What is your return policy?

Heat Free Hair does not offer cash refunds but we are happy to offer returns for store credit within 14 days of delivery! To initiate a return, use this link to submit a request. All return requests…

Updated by Latoya

Do you offer cash refunds?

Do you offer cash refunds? We do not offer cash refunds but we are happy to offer store credits within 14 days of your delivery date! We also have lots of resources to assist you with selecting the p…

Updated by Latoya

How do I initiate a return for store credit?

You can complete your return/exchange process in four simple steps: To initiate a return for store credit, please submit your request through our return portal within 14 days of your delivery date. P…

Updated by Latoya

What is the status of my return?

Once your return has been shipped to us, please upload the USPS tracking information to the return portal. Here's how to track your return package in transit, visit the USPS website and input your re…

Updated by Latoya

I purchased a wig, why can't I return it?

Due to health and sanitary reasons, all wigs, including our signature Royalty Collection Wigs, HD Lace Wigs, Headband Wigs, and Edge Collection Wigs, are final sale. We encourage you to reach out to…

Updated by Latoya

I made a purchase during a promotional period. Can I return my item?

If your order was placed during any of our promotional periods, and a discount is used, we are unable to accommodate any return/exchange requests. All orders for hair extensions, hair care product(s)…

Updated by Latoya

Can my discount code be reapplied to a return?

Can my discount code be reapplied to a return?. Sale and promotional periods are exciting but rare at Heat Free Hair, codes are one-time use only. If you make a purchase with a discount or promo code…

Updated by Latoya

What is the cost to return an order?

Customers are responsible for all shipping costs associated with the return if the correct items were received. Our product(s) can only be returned via USPS , and customers can select their preferred…

Updated by Latoya

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