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Return Policy

​What is your return policy?

Heat Free Hair is are happy to offer returns for store credit within 14 days of delivery! To initiate a return, use this link to submit a request. All return requests receive a response within 1-2 bu…

Updated by Latoya

Do you offer cash refunds?

Do you offer cash refunds? We do not offer cash or credit card refunds, but we are happy to offer store credits within 14 days of your delivery date! We also have lots of resources to assist you with…

Updated by Latoya

How can I start the return process?

We're sorry to hear it wasn't a perfect match. Please complete the steps below to complete your return: To initiate a return for store credit, please submit your request through our return portal wit…

Updated by Latoya

I purchased a wig, can I return it?

I purchased a wig, can I return it? Due to health and sanitary reasons, all wigs are final sale and are not available for returns, exchanges, or refunds. We encourage you to reach out to us prior to…

Updated by Latoya

What is the status of my return?

What is the status of my return?. To determine the status of your return, please check your return tracking at USPS.com. If your package has been marked as delivered, please allow 3-5 business days f…

Updated by Latoya

I made a purchase during a sale period. Can I return my item?

I made my order during a sale period. Can I return it? If your order was placed during any of our promotional periods, and a discount is used, we are unable to accommodate any return/exchange request…

Updated by Latoya

Can my discount code be reapplied to a return?

Can my discount code be reapplied to a return?. Sale and promotional periods are exciting but rare at Heat Free Hair, codes are one-time use only. If you make a purchase with a discount or promo code…

Updated by Latoya

I need a shipping label for my return.

Thank you for choosing to shop with Heat Free Hair! At this time, we do not offer pre-paid shipping labels for returns if the correct item was received. Orders can be returned to us using USPS. Any U…

Updated by Latoya

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