At this time, our system does not have the ability to combine multiple accounts. We recommend that you continue to make your purchases using the account with the highest reward balance to grow your r…
What payment methods do you accept? We accept all major credit cards, PayPal, Klarna, AfterPay, Apple Pay, GooglePay, and Heat Free Hair Gift Cards. Only one payment method can be used at a time unle…
Thank you for shopping with us during our exclusive promotional period! If your order was placed during a sale period, with a discount code, all sales are final. We are unable to edit, cancel, or acc…
Yes, your unused rewards points will expire after 12 months of inactivity on your account. Inactivity means that no points were earned by completing one of the program activities like making a purcha…
Why do I have multiple charges for the same order? There may be two charges to your billing account, if the first payment attempt failed and a subsequent order is placed and is successful. This may c…
To see your total HFH Rewards balance, you must be logged in to our HFH Rewards account. If you do not have an account yet, please create one today so you can begin using your points, and you’ll rece…
Join our Heat Free Hair Rewards Program and earn rewards as you shop your favorite natural looks! Follow the steps below to start earning points, birthday rewards, and member-only sale access! To sig…
I made my order during a sale period. Can I return it? If your order was placed during any of our promotional periods, and a discount is used, we are unable to accommodate any return/exchange request…
To redeem your points, visit our HFH Rewards Page and log into your account. Once you are logged in, scroll to the bottom left hand corner and click on HFH Rewards. Your account balance and redeemabl…
How can I purchase a gift card? Yes! You can give the perfect gift and purchase a Heat Free Hair eGift Card on the website here. Our eGift cards are digital and are available in $100 denominations up…
Our most common question about our For Kinks Collection is "Can I straighten your 4C extensions?". The answer is YES! To take our For Kinks Collection from kinky, to curly, or straight and back to cu…
Order Processing & Shipping. When will my order be processed? We know beauty does not have time to wait! During a sale period, all orders are processed as they are received (yes, even on the weekends…
Let’s count all the ways you can earn points toward your next transformation! The more you shop, the more you save! You will also earn points for your birthday month, when you follow us on social med…
We are pleased to celebrate your special day with you in appreciation of your loyalty to our brand. You are automatically awarded 1000 birthday points at the end of the birthday month. If you have no…
Purchasing, Shipping, & Returns. I just placed my order, but I want to cancel it. Is it too late? To create the best experience, we work fast to ship orders quickly! Once and order is placed, we are…
