Why do I have multiple charges for the same order?
Updated
Why do I have multiple charges for the same order?
There may be two charges to your billing account, if the first payment attempt failed and a subsequent order is placed and is successful. This may cause your billing statement to show a pending charge on the first attempt and an another charge for the second attempt. If you are experiencing this, please take the following steps:
- Verify that you only received one order confirmation from us
- If you only have one order confirmation email, please wait a few days and your bank should reverse the pending charge.
- If after a few days, you still see the charge, please contact your bank directly.
- If you did receive two order confirmation emails with two different order numbers, please contact us ASAP at 1-877-686-9044 or at customercare@heatfreehair.com with the following details:
- Name and email address used to place the order
- Date of your purchase
- Amount(s) charged
- Order numbers
Our payment processing system will only capture a payment once but we will be happy to assist you with investigating your concerns in a timely manner.
