Holiday Shopping Event!
Updated
Order Processing & Shipping
When will my order be processed?
We know beauty does not have time to wait! During a sale period, all orders are processed as they are received (yes, even on the weekends!). Because we are working hard to get your order to you as quickly as possible, we are unable to accommodate any cancellations, edits, or updates to orders once your order is placed. Note: Orders will not be processed on 12/24, 12/25, 12/31, or 1/1.
When will my order ship?
During sale periods, orders are shipped 1-3 business days after the order is confirmed. This includes FedEx Express orders. When your order is shipped, you will receive a shipping confirmation email with your tracking details. You can use your tracking number to get real time updates about your delivery time. Note: Orders will not ship on 12/24, 12/25, 12/31, or 1/1.
When will my order arrive?
Delivery times are estimates only and will vary by shipping carrier. Standard Ground orders will be delivered within 1-10 business days. FedEx 2 Business Day orders will arrive in 2 business days. FedEx Overnight orders will arrive in one business day. Express delivery is not applicable to the weekends or holidays. Due to the upcoming holidays, orders may not be delivered on 12/24 or 12/31. All packages require a signature for delivery.
Where is my order?
If you have questions about the transit or delivery information for your order, please visit USPS.com, FedEx.com and enter the tracking number. All packages require a signature for delivery, if a signature can not be captured, USPS will hold packages for up to 15 days and FedEx will hold packages for up to 5 days. After that period, the package may be returned. If it has been more than 10 business days since your order has shipped and you are unable to locate your order, please send an email to customercare@heatfreehair.com for further assistance.
I entered the wrong shipping address, what do I do?
Send an email to customercare@heatfreehair.com immediately. Once your order is processed, we can not update the shipping address. We will provide the carrier information to help you reach out to the carrier to re-route the package. These efforts are not guaranteed as packages move quickly to ensure timely delivery. Please be sure to double check your shipping address before placing your order.
What is Worry-Free Package Protection and how does it help me?
Worry-Free Package Protection protects the value of your package if it is lost, stolen, or damaged in transit for up to 30 days from the date the package was shipped. Reported issues are resolved within 1-3 business days by issuing a full replacement of your order at no additional cost. This service is optional and can be declined at checkout, but if an issue occurs, please work directly with the shipping carrier to resolve the concern. If you have concerns regarding the status of your package, please click here to file a Worry-Free claim .
Discounts and Promotional Offers
What is the Holiday Sale Offer?
We are excited to gift you 25% off your entire purchase! Use GLOW25 at checkout to save now!
The promo code is not working?
Try double checking the spelling of the code. The promo code is GLOW25 to save 25% off your entire purchase.
Can I use multiple discounts on a single purchase?
Only one promotion can be used at a time, so feel free to save your other discounts and Rewards Points for a future purchase! However, you are able to use a gift card or store credit and promotions at the same time.
My item is out of stock, can I receive the sale promotion when it is back? in stock?
We are sorry that your favorite items are no longer available. The promotion is only for products that are in stock and can not be applied to future orders. If you were unable to shop this time around, be sure to stay subscribed to our email list for future sales and promotions!
How long is the Holiday Shopping Event?
Save 25% off your entire purchase until 12/31/25 at 11:59 PM EST!
I missed the sale, can I still apply the discount code?
If you were unable to shop the 2025 Holiday Shopping Event, please stay subscribed to our email list for future offers and events!
Returns, Exchanges, & Cancellations
Can I cancel my order?
Sale periods are busy at Heat Free Hair! Due to the high order volume, we are unable to accept any cancellation requests.
I accidentally ordered the wrong item, can I update my order?
During sale seasons, all orders are processed immediately, so, unfortunately, we are unable to accommodate any changes to an order after it has been placed.
Can I return or exchange my order?
If your order was placed during our Holiday Shopping Event, all sales are final sale, and we are unable to accommodate any return/exchange requests. If you need assistance style, care, or maintenance, please send us an email to customercare@heatfreehair.com and will be happy to provide tailored styling tips!
Customer Service Information
Can I speak with someone from the customer care team?
We are happy to help you find the perfect look for the holidays! Send us an email to customercare@heatfreehair.com, give us a phone call at 1-877-686-9044, or send us a message on live chat. We are available M-F, from 10 AM - 6 PM EST. We look forward to speaking with you! We will be closed on 12/25 and 1/1.
I sent a message on social media and I have not received a response?
We try to respond to all of our social media messages quickly. For immediate assistance and responses, please send us an email to customercare@heatfreehair.com, give us a phone call at 1-877-686-9044. We are available M-F, from 10 AM - 6 PM EST.
