2026 Spring Sale
Updated
Order Processing & Shipping
When will my order be processed?
We know beauty does not have time to wait! During a sale period, all orders are processed as they are received (yes, even on the weekends!). Because we are working hard to get your order to you as quickly as possible, we are unable to accommodate any cancellations, edits, or updates to orders once your order is placed. Note: Orders will not be processed on Monday, 5/25.
When will my order ship?
During sale periods, orders are shipped 1-3 business days after the order is confirmed. This includes FedEx Express orders. When your order is shipped, you will receive a shipping confirmation email with your tracking details. You can use your tracking number to get real time updates about your delivery time. Note: Orders will not ship on Monday, 5/25.
When will my order arrive?
Delivery times are estimates only and may vary by shipping carrier. Standard Ground orders typically arrive within 1–10 business days. FedEx 2 Business Day orders typically arrive within 2 business days, and FedEx Overnight orders typically arrive within 1 business day. Express shipping timeframes do not include weekends or holidays. All packages require a signature upon delivery.
Where is my order?
If you have questions regarding the transit or delivery status of your order, please visit USPS or FedEx and enter your tracking number for the latest updates. All packages require a signature upon delivery. If a signature cannot be obtained, USPS may hold packages for up to 15 days and FedEx may hold packages for up to 5 days before the package is returned to sender. If it has been more than 10 business days since your order shipped and you are still unable to locate your package, please email customercare@heatfreehair.com for further assistance.
I entered the wrong address at checkout, what do I do?
Send an email to customercare@heatfreehair.com immediately. Once an order has been processed, we are unable to update the shipping address. We will provide the carrier information so you can contact the carrier directly to request a reroute. Please note that reroute requests are not guaranteed, as packages move quickly through transit to ensure timely delivery. We recommend double checking your shipping address before placing your order.
What is Worry-Free Package Protection?
Worry-Free Package Protection covers the value of your package if it is lost, stolen, or damaged in transit for up to 30 days from the shipment date. Claims are typically resolved within 1–3 business days with a replacement order issued at no additional cost. This service is optional and can be declined at checkout. If package protection is not selected, any transit-related concerns will need to be resolved directly with the shipping carrier. If you have concerns regarding your package, please click here to file a Worry-Free claim.
Discounts and Promotional Offers
What is the Spring Sale Offer?
We are excited to gift you 20% off your entire purchase! Use SPRING2026 at checkout to save now!
The promo code is not working?
Try double checking the spelling of the code. The promo code is SPRING2026 to save 20% off your entire purchase.
Can I use multiple discounts on a single purchase?
Only one promotion can be used at a time, so feel free to save your other discounts and Rewards Points for a future purchase! However, you are able to use a gift card or store credit and promotions at the same time.
My item is out of stock, can I receive the sale promotion when it is back in stock?
We are sorry that your favorite items are no longer available. The promotion is only for products that are in stock and can not be applied to future orders. If you were unable to shop this time around, be sure to stay subscribed to our email list for future sales and promotions!
How long is the Spring Sale?
Save 20% off your entire purchase until 5/28/26 at 11:59 PM EST!
I missed the sale, can I still apply the discount code?
If you were unable to shop our 2026 Spring Sale, please stay subscribed to our email list for future offers and events!
Finding the Perfect Hair
How much do I need for a full look?
Which collection do you recommend if I have more than one curl pattern?
We recommend using the texture of the hair you plan to leave out as a marker for which Heat Free Hair collection to purchase and to place the looser texture at the bottom.
Does the Blow Out Collection revert to a curl pattern when coming in contact with water or moisture?
Our Blow Out Collection was designed specifically to achieve a “blown out” natural look. It is both humidity resistant and true to its straight texture. When wet, strands will simply become fluffier until they are blow dried.
Can I color or heat style Heat Free Hair extensions?
Yes! Our Natural Virgin Color extensions are unprocessed and remain in their natural state so you can confidently customize your look! When heat styling our kinky/curly textures, we recommend working with freshly washed and moisturized extensions, use a heat protectant, and apply light to moderate temperatures.
Can I wear Heat Free Hair while swimming in salt or chlorine water?
You can swim in our hair extensions, however we recommend wearing a snug-fitted swim cap to protect the hair. Just like your natural hair, salt water and chlorine can strip it of moisture, causing potential drying and tangling.
Can you help me with a texture match?
Yes, we’d be happy to help with a texture match! Please send 2–4 photos of your hair both wet and dry to customercare@heatfreehair.com. You’re also welcome to share inspiration photos of your desired look so we can make the best product recommendations for you.
Returns, Exchanges, & Cancellations
Can I cancel my order?
Sale periods are busy at Heat Free Hair! Due to the high order volume, we are unable to accept any cancellation requests.
I accidentally ordered the wrong item, can I update my order?
During sale seasons, all orders are processed immediately.We are unable to accommodate any changes to an order after it has been placed.
Can I return or exchange my order?
If your order was placed during our Holiday Shopping Event, all sales are final sale, and we are unable to accommodate any return/exchange requests. If you need assistance style, care, or maintenance, please send us an email to customercare@heatfreehair.com and will be happy to provide tailored styling tips!
Customer Service Information
Can I speak with someone from the customer care team?
We are happy to help you find the perfect look for the summer! Send us an email to customercare@heatfreehair.com, give us a phone call at 1-877-686-9044. We are available M-F, from 10 AM - 6 PM EST. We will be closed on Monday, 5/25.
I sent a message on social media and I have not received a response?
We try to respond to all of our social media messages quickly. For immediate assistance and responses, please send us an email to customercare@heatfreehair.com, give us a phone call at 1-877-686-9044. We are available M-F, from 10 AM - 6 PM EST.
