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Frequently Asked Questions

Purchasing, Shipping, & Returns. I just placed my order, but I want to cancel it. Is it too late? To create the best experience, we work fast to ship orders quickly! Once and order is placed, we are…

How to prevent Matting

No matter the installation method or texture, maintenance is key for keeping your curls cared for and looking their best. Take a couple of extra minutes to save time on tangles. Review these 5 tips t…

Heat Styling Guide: For Kinks Collection

Our most common question about our For Kinks Collection is "Can I straighten your 4C extensions?". The answer is YES! To take our For Kinks Collection from kinky, to curly, or straight and back to cu…

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FAQs

We’re Here To Serve You. We’re here to support you, both before and after purchase. Before submitting your question, comment or suggestion, read our FAQ’s page to see what other members of the Heat Free Hair beauty community want to know!

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Shipping Policy

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Return Policy

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HFH Rewards Program

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Style Guide

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