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Frequently Asked Questions

Purchasing, Shipping, & Returns. I just placed my order, but I want to cancel it. Is it too late? To create the best experience, we work fast to ship orders quickly! Once and order is placed, we are…

What is your return policy?

Heat Free Hair is are happy to offer returns for store credit within 14 days of delivery! To initiate a return, use this link to submit a request. All return requests receive a response within 1-2 bu…

Shipping Policy

We know beauty can not wait! All orders placed Monday- Friday before 12 PM EST, will ship the same business day , excluding holidays and sale periods. If your order is placed…

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FAQs

We’re Here To Serve You. We’re here to support you, both before and after purchase. Before submitting your question, comment or suggestion, read our FAQ’s page to see what other members of the Heat Free Hair beauty community want to know!

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Shipping Policy

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Return Policy

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Payments/Billing

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HFH Rewards Program

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Sales & Promotions

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Care Guide

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Style Guide

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