Why did I receive an email asking to verify my identity?
Why did I receive an email asking to verify my identity?
We’re committed to ensuring a safe and seamless shopping experience. If our system needs additional confirmation to verify an order, we may request identity verification.
Orders needing verification will be held for up to 5 business days. If we don’t receive a response within that time, the order will be canceled and refunded. Rest assured, your information is never saved and always remains private.
If you prefer not to provide verification, you’re welcome to cancel the order and reorder using correct billing details, PayPal, or Klarna.
The verification process may impact when your order is shipped. If you have additional questions, please send is an email to customercare@heatfreehair.com, we're here to help!