Where is my order, my tracking information is not updated?
Updated
Once your package ships, you will receive an email containing your tracking number and a link that will allow you to track your order. This information is typically populated within a few hours after shipment, as soon as the carrier performs the initial scan.
In rare cases, there may be a delay with the carrier updating the tracking information, especially during busy periods such as the holiday seasons, so please allow one 1-3 business days for tracking information to appear.
If more than 3 business days have passed and tracking has not been updated, please email us at customercare@heatfreehair.com and we will be happy to assist you!
